We love the season of giving.

The week before Christmas, our Crossroads team met with six major NGOs from across Hong Kong to distribute over 7,000 toys.

We were giving Barbie dolls, dinosaur trucks and colour-changing chameleons for those NGOs to distribute to young lives who otherwise, at Christmas, might miss out on the special treasures more easily affordable to others.

Recipients will include children whose families are on the economic edge of society, refugee kids, children whose parents are recovering from drug addiction or little ones whose parents have medical need and therefore little resource for life’s ‘extras’.

On Dec 20th., our team donned festive hats and opened our containers to distribute the toys.

7,000 young lives brightened just a little this Christmas!

 

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No one has space for excess goods in Hong Kong. So when people choose to donate them, they normally need to do so quickly.

Crossroads’ IT team has developed an app for web and mobile phone which targets this problem. Called GoodCity, it’s a way to offer goods in Hong Kong quickly and easily from your phone or computer. You upload an image of the goods and one of our ‘micro-volunteers’ quickly checks it and books a van to collect and deliver the goods to Crossroads.

“GoodCity has literally reduced our turnaround time tenfold,” said Matt Gow, Crossroads’ Director of Strategy and the brains behind GoodCity. “We can now approve and accept goods with GoodCity 90% faster than through traditional donation channels.”

Since its soft-launch in 2016, goods donated through GoodCity have been helping individuals and NGOs in need all over Hong Kong, from equipping a home for women and girls at risk, to helping a recipient with health problems, dependent on social welfare, with furniture he couldn’t afford to buy.

We’re excited to be offering Hong Kong this new way to help others, and we’re delighted that generous partners have caught the vision too! GoodCity has been honoured to receive grants for development from FIL Foundation, Operation Santa Claus and the HK Jockey Club, which have breathed the project into being, and funded its ongoing development.

Visit www.goodcity.hk to download the app now!

 


GOODCITY IN 2017

  • Value of goods donated through GoodCity: HK$2.08 million
  • Volume of goods saved from landfill through GoodCity: 21.5 tonnes
  • Beneficiaries: 400 Hong Kong charities and clients; 100 Social Welfare Department service centres
  • Average time from submitting offer to review by volunteers: 66 minutes
  • Number of micro-volunteers* reviewing and processing offers: 19

THE CHEN FAMILY: A GOOD CITY STORY

The Chen family has seen one heartbreak after another. In 2007, Mr Chen died, leaving his wife Chen battling chronic thyroid disease and mental illness. Her two adult daughters had their own struggles: the younger was in prison for drug offences, and the elder was unemployed and living with Mrs Chen. The two women were thankful when they were offered an Internal Housing Transfer flat from the Housing Department but they despaired as to how they could afford to furnish it with even the few things they needed. Mrs Chen booked an appointment with us.

In another part of Hong Kong, May was preparing to move, and had goods to give away. She didn’t want them to go to waste, so she turned to Crossroads’ Good City app to donate them. After uploading pictures, and a few words back and forth with our volunteers through the app, May had the goods delivered to Crossroads in mid-July 2016. One of the items in her donation was a Siemens washing machine, still in excellent condition.

When Mrs Chen came to Crossroads just three days later with a ‘wishlist’ of things needed for their new flat, a washing machine was on the list. It was May’s very machine that Mrs Chen took home, along with other goods from Crossroads like chairs, table, cabinets and a wardrobe. We contacted May to let her know her washing machine had found a home, and she was touched to know it was already helping. “My husband and I feel sad for this mother and her daughters,” she said. “I’m so glad to know that our humble donations could help a family in need.”


HOW IT WORKS:

 

 

 

*By the way, are you wondering what micro-volunteers are? These are people who do no volunteer on our premises, but help remotely with ‘micro’ availability for just this purpose.  Interested? We’d love to hear from you and can tell you more about remote volunteering opportunities.

 

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“It’s really important that you do this because it lets you understand what we go through.’

The young refugee was speaking to world leaders, at Davos, international heads of multi-national companies, government members, NGO leaders. And they hung on her every word.

Yusra Mardini and her sister, Sarah, fled Damascus when their home was destroyed in August, 2015. They made it to the Turkish coast where human smugglers put them in a badly overcrowded boat which, soon, began to sink. The sisters, both swimmers, jumped into the sea and helped swim the boat to Lesvos, Greece: a three hour marathon. Later, they found refuge in Germany and Yusra went on to represent the Refugee Olympic Team in Rio, 2016. Sarah, whose shoulder was damaged in the rescue, volunteered for humanitarian work in the Lesvos camps.

Yusra spoke after our refugee simulation at the 2017 World Economic Forum in Davos: a programme in which participants step ‘into the shoes’ of refugees. They are forced to make choices as they taste, for just a brief time, what it feels like to be disempowered and left vulnerable to potential abuse. Many were profoundly moved.

Yusra Mardini shares her story

 

This page features a few quotes from Davos participants.

“Everything I came here to say you have just experienced”.

– Filippo Grandi. United Nations Commssioner for Refugees, post refugee simulation in Davos.

United Nations High Commissioner for Refugees, Filippo Grandi, during the debrief and engagement session after he joined the simulation.

 

“This simulation is the most powerful way I’ve seen to enter into the world of refugees, empathise with their suffering and renew commitment to bring hope.”

– Kevin Jenkins. President / CEO World Vision International.

 

“I think it is very important for us to bring the simulation to Davos… because people like us often feel the world forgets us. They make policy and other decisions at their level, not ours. They don’t know what life is like on the ground.’

– David Livingstone Okello. Former child soldier/IDP

 

“I work in international development on issues related to refugees and identity and there is simply nothing I’ve done or experienced that carried such impact. Thank you, thank you.”

– Dakota Gruener, Executive Director, ID2020

 

“75 minutes to open your eyes and your heart.”

– Thomas Gass, UN DESA, with Antonio Gueterres’ office

 

“One of the most profound things I’ve done in my life.”

– Privahini Bradroo. BlueOak.  Co-Chair, World Economic Forum Council on Advanced Materials

 

“Incredibly moving, terrifying and critical experience. Thank you for the very thoughtful and experienced staff.”

– Scarlet Cronin, Tent Foundation/MasterCard


WORLD ECONOMIC FORUM 2017 SPONSORS

We bring our refugee simulation to world leaders at the World Economic Forum in Davos, Switzerland, each January. This would be impossible without the generous financial support of these partners, who sponsored the simulation in 2017.

Cathay Pacific

Facebook

Hewlett Packard Enterprise

Linklaters

Mastercard

Nestle

UNHCR, The UN Refugee Agency

UPS

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We deliberately photographed these men from behind. We wanted to be sure we didn’t show their faces. Mr Kwan (name changed), like many in need within Hong Kong, was very glad to receive what he needed, but that joy was tinged with feelings of shame about the circumstance which had left him in dire straits.

His story told of one low point after another. Serious depression had combined with long term insomnia to lead Mr Kwan to start abusing sleeping pills to get through each night. His marriage broke down. He moved away from his wife and young son. He then lost his job. Living on his own, on government assistance to survive, Mr Kwan hit rock bottom. “In 2013, I suddenly realised that my life couldn’t go on like this,” he said. “My son is not young any more. I don’t want to miss any more moments of his growth. I’ve given him so little. I want to compensate for what I did in the past.”

On his slow climb back to health and better relationships, Mr Kwan was hit again, this time with heart problems that led to two heart surgeries. When we saw him at our site, he had recently undergone the surgery, saying his doctor had advised him to move slowly, avoiding rapid movements while he heals.

The younger man assisting Mr Kwan on our site, in this photograph, was his son, now a teenager. The father had finally been granted access with his son, and he was desperate to bond, and make up for lost time. Mr Kwan’s previous apartment was too small to have his son stay overnight. With joy, he told us he’d been granted a larger apartment, but didn’t have the needed furniture. “I really want to take this single sofa bed,” he told our staff. “It will mean my son can stay with me and sleep on it from time to time.” He had hoped that coming together to our warehouse would be a bonding moment in itself as his son selected furniture he would use, the sofa bed pictured in particular.

“I want him to join me in the process of creating this new home,” he said.

The sofa bed chosen by Mr Kwan’s son: a symbol of a new beginning

The road ahead is still long for Mr Kwan and his son, as they get to know each other once more. We were grateful to be able to find him a sofa bed, TV cabinet, wardrobe, and more. His story was an insight for us into the complex challenges and different kinds of pain that may be carried in through our gates with each person in need of help. For so many, their troubles compile one upon another until they must reach out for help, and it’s at that point that we’re privileged to respond with love and compassion.

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“Nobody is born to be a refugee,” says Isaac, from a war-ravaged African nation. “Nobody chooses to be one.”

We’re not naming his country, but Isaac escaped civil war there, with just one thing on his mind: survival. When, though, he arrived in Hong Kong and sought asylum, there was a new, complex world to navigate. First, he, as with all asylum seekers, needed to face the round of interviews required to see whether asylum would be granted. Second, if granted asylum, he and those like him must then seek work as refugees, in some cases locally, though normally internationally.

Much of this is a world away from the one he had fled from. How should one handle interviews with officials, meetings with potential employers, and communicating in a professional way? It was a source of anxiety and confusion for Isaac, as for many.

The HR company, Aston Carter (Allegis Group) found a way to help. A group of its staff did our Struggle for Survival poverty simulation this year and found it eye-opening. “The impact was truly fantastic on everyone,” said Emma Watts, an Aston Carter consultant. “It created a mind shift for many people.”

The company already had social responsibility champions within their Hong Kong staff, but they sensed they could be more strategic. “When we first started, we did a lot of fundraising events,” said Emma. “Then we realised we could have greater impact if we could use our strengths.”

Being an HR company, Aston Carter realised they could help prepare people such as Isaac for what he would face. Working with Crossroads’ engagement team, they planned training events in interview skills, CV-writing and professional communication. Their first workshop in mid-2017 left its mark on participants and the Aston Carter staff alike.

“It really opened the minds of so many of our staff,” said Emma, adding, of the asylum seekers: “It was fantastic to see just how much energy and hope they had, given their current situation, inspiring to all of us. This is what drives us to want to do more.”

Aston Carter’s training workshop for HK asylum seekers.

 

Those who attended likewise walked away changed. Rehan, from Pakistan, said, “This is the first time I’ve experienced this kind of training. I learned how to communicate with people for job interviews, and how to present myself.”

Of those first 14 participants, some have now moved on to the next stage of their journey. One young woman from Somalia, now resettled in Canada, is working in hospitality, and another from DR Congo was granted refugee status in Hong Kong and secured a job in a restaurant.

We love Aston Carter’s heart to look beyond their four walls and use their company expertise to engage with the real needs of the community around them. They write:

‘We are committed to showing that we are a responsible business. We partner with charities across our region… through volunteering activities and mentoring schemes.’ Or, in Emma’s words: ‘Having an impact on your local community is important for all companies to recognise. It’s all a matter of someone stepping up to take ownership of driving this in their offices.’

Do you want to step up and champion change from your office? We’d love to help explore ways your company can connect with those who need your expertise.  Email partnerships@crossroads.org.hk to start the conversation.

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“Every time I went home, I felt so depressed, because of the condition of our flat. I even attempted suicide because I wasn’t able to afford electricity bills.”

Mrs Tse’s life is hard, by anyone’s standards. She’s a single mother with five children ranging from 8 to 18. She lives in a public housing estate and survives with welfare support. She’d love to find a job, but her mental illness makes life unpredictable, and her social worker has recommended that she rest from formal work at the moment.

A problem with the estate’s plumbing led to a leaking water pipe that flooded the Tse’s cramped apartment and ruined their furniture. “She’s desperately needing to replace the rotten furniture,” said Mrs Tse’s social worker, “but there is no way she can afford to fix it by herself.”

When Mrs Tse visited Crossroads, we were only too glad to be able to help her browse and select furniture to meet her family’s needs. They took away cabinets, a bunk bed and sofa, and, more importantly, the feeling that somebody truly cares.

Hope after incarceration: Zambia

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Computers from Crossroads are helping the Neighbourhood Advice-Action Councils’ Shun Tin hostel care better for the 19 adults with intellectual disabilities in their home. Previously, it was only the staff who had computers, for essential office admin work. They asked us for computers for their clients to use as well. The dedicated staff are always looking for more ways to enhance their residents’ quality of life and give them new experiences. One computer from Crossroads is being used to play audio and videos at their community dance classes. Another is available throughout the day for the residents to use so they can learn valuable skills, and engage more with the world around them.

“We believe it’s important to allow our clients to use computers in this era of technology,” said staff. “Knowing how to use computers is an important skill in modern society.”

The hostel has generous government assistance, but when it comes to furniture, computers and other needs for the shared rooms and offices, it can be hard to make space in their budget. Crossroads has loved partnering with NAAC to fill this gap!

Hope after incarceration: Zambia

“I was doing Grade 7 when my father was sentenced to life imprisonment,” recounts Bodiao. “Life came to a standstill as...

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Liberia: Youth empowerment

WHO IS THIS SHIPMENT HELPING? Liberia as a nation is still suffering deep social and economic wounds from a civil war that ended...

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After her husband died, Mrs Szeto felt like the only way forward in her grief was to focus on her two young sons, aged 12 and 7, and pour herself into their learning to give them a strong future. The family of three now lives in a small public housing flat, with basic furniture, but Mrs Szeto takes every possible opportunity to enrich the lives of her sons with sports activities and support of their academic projects. When she visited Crossroads for some furniture, referred by her social worker, Mrs Szeto was excited to see a small set of chairs and folding table that weren’t just compact, but looked cute and fun enough to entice her sons to spend time on their homework! It was our privilege to help Mrs Szeto in her quest to support her boys, with all the love of a mother’s heart.

Hope after incarceration: Zambia

“I was doing Grade 7 when my father was sentenced to life imprisonment,” recounts Bodiao. “Life came to a standstill as...

read more ...

Liberia: Youth empowerment

WHO IS THIS SHIPMENT HELPING? Liberia as a nation is still suffering deep social and economic wounds from a civil war that ended...

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Shipment Feedback: The conflict in Syria continues to devastate lives and communities, with thousands of people still displaced and living in flimsy...

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WHO IS THIS SHIPMENT HELPING? When we first started working with our Cameroonian partners in 2010, they were planning and working on...

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The Silver Lining Foundation lives up to its name. Their work is with orphans and abandoned children so they see great heartbreak and suffering. Yet there’s also joy, the proverbial silver lining surrounding the cloud, which can be found. Their name celebrates that joy with the children. Based in Hong Kong, they support vulnerable children in nearby Asian nations.

“We help 10 schools with more than 2,000 children each year,” they said. “Some orphans have been discriminated against in their home towns, or are from broken families. We treat them like our own kids.”

When Silver Lining moved offices in April 2017, they were starting from scratch. Much of their old furniture was broken or not suitable, so they approached Crossroads with a wishlist, and we were only too happy to fill it! They took away a truck’s worth of goods including 25 chairs, tables, sofas, cabinets, computers, a conference table and more.

 

That’s one thing we  love about this work. Gifts of this kind can mean dedicated NGOs, working on a minimal budget, can save money for other purposes. As we often say at Crossroads: We can’t make a capital injection of money, but we can make a capital injection of product. And, yes, we love to help others help others!

Hope after incarceration: Zambia

“I was doing Grade 7 when my father was sentenced to life imprisonment,” recounts Bodiao. “Life came to a standstill as...

read more ...

Liberia: Youth empowerment

WHO IS THIS SHIPMENT HELPING? Liberia as a nation is still suffering deep social and economic wounds from a civil war that ended...

read more ...

Syria: Aid and empowerment for refugees

Shipment Feedback: The conflict in Syria continues to devastate lives and communities, with thousands of people still displaced and living in flimsy...

read more ...

Cameroon: Educating and rebuilding

WHO IS THIS SHIPMENT HELPING? When we first started working with our Cameroonian partners in 2010, they were planning and working on...

read more ...